Company Profile

Company Overview

Meriden's Emergency Communications Center handles all calls for Police, Fire, and EMS emergencies, calls for service, and general requests for information. The Emergency Communications Center dispatchers are Certified Public Safety Telecommunicators; they are highly trained in obtaining up-to-date information, crisis management, and managing police and fire resources at multiple incidents. There are currently 18 certified NCIC Telecommunicators on staff with 24-hour coverage. Dispatchers will collect vital information regarding each call and set a prioritized response if needed.

The Meriden Emergency Communications Center is the primary PSAP (Public Safety Answering Point) for the City of Meriden. The Center processes 61,000 calls for service each year, receives 25,000, 911 calls per year and 111,000 administrative calls per year. The dispatchers are required to perform various functions including but not limited to: performing law enforcement database checks, processing EMS calls, monitoring of field assets at emergency scenes like structure fires, in progress incidents, monitoring weather conditions, and play an active is ascertaining information for all critical incidents to ensure first responder safety.

When calling 911 it is very important to answer ALL of their questions regarding the location you are calling from, the location of the incident (which can be different), the phone number you can be reached at, your name, and the incident you are calling about. This will ensure they are sending the help to the correct place. It’s important to remember that while the dispatcher is speaking with the caller, they are sending the police, fire and or EMS to your location to assist you with your emergency.